"I love making a change, lighting up someone’s day and being the reason for their happiness. All these things can be achieved through true compassion and dedication to our clients. I strive to deliver the best service, by ensuring my clients needs are always being heard."
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If there’s something you’d like to know right now, just reach out to us at info@ignitehealthcare.com.au, we’re always happy to help.
Our team can help you work out what you need and what the next steps look like. Get started in the way that feels right for you.
Start the process in a few clicks – online, in the comfort of your home.
Prefer to talk things through? We’re happy to help.
Have more questions? Send us a message and we’ll help you work out next steps.
All supports at Ignite are delivered in collaboration with the person and their support network, with a strong focus on safety, dignity, and quality of life.
The steps below outline how support typically begins and continues at Ignite, from first contact through to ongoing support.
Support is flexible and adapts as goals, needs, or circumstances change.
Getting started usually begins with an online enquiry, referral, or a phone call with our team. A referral doesn’t need to come from a doctor or specialist, it simply means getting in touch to let us know you’d like support. You can contact us directly, or someone can reach out on your behalf.
At this stage, we’ll confirm what you’re hoping support will help with and the goals you’d like to work towards. If you’re not sure about your goals yet, that’s completely okay, they can start broad and become clearer over time.
If there’s anything else you’d like us to know, you’re welcome to mention it now or later. We’ll go through practical details together when arranging the appointment.
The focus here is simply on understanding what you’re looking for and making sure we’re starting in the right place.
Once we have a clear sense of your goals and have identified a suitable clinician, we’ll work with you to arrange an appointment.
At this point, we’ll confirm practical details like timing, location, and funding. We’ll also go through a small number of standard safety and setup questions, so everything is ready for your first session.
Everything is confirmed together before the appointment is booked, so you know what to expect.
Your first session is focused on getting to know you.
Your clinician will spend time understanding what’s important to you, what’s working well, and what you’d like support with in everyday life. This may include conversation, observation, and practical activities, depending on what’s most helpful.
There’s no expectation to have everything worked out. Goals can start broad, and it’s expected they may change as things become clearer. The aim is to build a shared understanding and agree on helpful next steps.
Ongoing sessions are shaped around your goals and what’s most useful in real life.
Support may take place at home, school, work, or in the community, depending on what makes sense for you. Sessions focus on practical support and working towards goals over time.
As things change, goals and priorities can change too. You’ll have clarity around what sessions are working towards, how they link back to your goals, and what the focus is from session to session – with support adapting as needed.
Goals and supports are reviewed regularly to make sure they continue to be helpful and relevant.
Reviews are a chance to look at progress, adjust goals if needed, and confirm next steps. They’re a normal part of the process, recognising that people’s priorities, circumstances, and goals can change over time.
This helps keep support focused, transparent, and aligned with what matters to you.
Good to know...
You don’t need fully formed goals to get started.
Goals often develop over time, as needs and circumstances change.
We’ll work with you to figure out what support makes sense — now and next.
Our approach to support focuses on people, everyday life, and practical outcomes – backed by strong clinical foundations.
Support is shaped around the person, their goals, strengths, and what matters most to them
Our approach is grounded in clinical excellence, supported by supervision, reflection, and evidence-informed practice
We’re transparent in our approach, with clear communication and clinically justified recommendations
We take safeguarding seriously, working within NDIS standards and required professional registrations and screening
Not sure where to start? Our team is always happy to chat things through. Call us on 1800 446 448 or send through an enquiry and we’ll be in touch.