Start by sending a referral

Getting support started is simple. You can submit this form yourself — no medical referral required.

Plus, if you’re not sure about something, that’s okay, we’ll figure it out together.

The Ignite Standard

Our approach to support focuses on people, everyday life, and practical outcomes – backed by strong clinical foundations.

Person-centred

Support is shaped around the person, their goals, strengths, and what matters most to them

Clinically grounded

Our approach is grounded in clinical excellence, supported by supervision, reflection, and evidence-informed practice

Transparent

We’re transparent in our approach, with clear communication and clinically justified recommendations

Safe & compliant

We take safeguarding seriously, working within NDIS standards and required professional registrations and screening

What you can expect with Ignite

An overview of getting started with support at Ignite Healthcare

Getting started

Getting started usually begins with an online enquiry, referral, or a phone call with our team. A referral doesn’t need to come from a doctor or specialist, it simply means getting in touch to let us know you’d like support. You can contact us directly, or someone can reach out on your behalf.

At this stage, we’ll confirm what you’re hoping support will help with and the goals you’d like to work towards. If you’re not sure about your goals yet, that’s completely okay, they can start broad and become clearer over time.

If there’s anything else you’d like us to know, you’re welcome to mention it now or later. We’ll go through practical details together when arranging the appointment.

The focus here is simply on understanding what you’re looking for and making sure we’re starting in the right place.

Arranging the appointment

Once we have a clear sense of your goals and have identified a suitable clinician, we’ll work with you to arrange an appointment.

At this point, we’ll confirm practical details like timing, location, and funding. We’ll also go through a small number of standard safety and setup questions, so everything is ready for your first session.

Everything is confirmed together before the appointment is booked, so you know what to expect.

Your first session

Your first session is focused on getting to know you.

Your clinician will spend time understanding what’s important to you, what’s working well, and what you’d like support with in everyday life. This may include conversation, observation, and practical activities, depending on what’s most helpful.

There’s no expectation to have everything worked out. Goals can start broad, and it’s expected they may change as things become clearer. The aim is to build a shared understanding and agree on helpful next steps.

Ongoing sessions

Ongoing sessions are shaped around your goals and what’s most useful in real life.

Support may take place at home, school, work, or in the community, depending on what makes sense for you. Sessions focus on practical support and working towards goals over time.

As things change, goals and priorities can change too. You’ll have clarity around what sessions are working towards, how they link back to your goals, and what the focus is from session to session – with support adapting as needed.

Goal reviews

Goals and supports are reviewed regularly to make sure they continue to be helpful and relevant.

Reviews are a chance to look at progress, adjust goals if needed, and confirm next steps. They’re a normal part of the process, recognising that people’s priorities, circumstances, and goals can change over time.

This helps keep support focused, transparent, and aligned with what matters to you.

Good to know...

You don’t need fully formed goals to get started.

Goals often develop over time, as needs and circumstances change.

We’ll work with you to figure out what support makes sense — now and next.